FAQ
Frequently asked questions
Everything you need to know about Scoold. Can't find the answer you're looking for? Reach out to our support team.
What is Scoold and how is it different from Scoold Pro?
Scoold is open-source and licensed under Apache 2.0. It's completely free. Scoold Pro is a commercial product that adds enterprise features like file uploads, SAML, SCIM provisioning, Teams/Mattermost/Slack integrations, and more.
What does a Scoold Pro license allow me to do?
Buying a Scoold Pro license allows you to deploy one instance of Scoold Pro on one host machine (VM, container, K8s pod, etc.) and receive new releases and fixes for a period of 1 year. The license has 3 tiers - Pro basic, Pro with source, Pro unlimited. With the basic license you get the Scoold Pro binary files. The "Pro with source" license gives you the binaries and the complete source code for Scoold Pro (in a private Git repo). For larger organizations and resellers, there's the unlimited license which gives you the source code, binaries and permission to run Scoold Pro on an unlimited number of production hosts. This is ideal for resellers or organisations with larger deployments.
Is the source code included with Scoold Pro?
The source code is only available with the "Scoold Pro with source" and "Scoold Pro unlimited" license tiers. Get in touch with us for more details.
Can I use Scoold on-premises or in my private cloud?
Absolutely. Scoold is designed for self-hosted deployment. You can run it as a Docker container, a standalone JAR, or deploy it to AWS, Azure, GCP, or any other cloud provider. Your data never leaves your infrastructure.
What identity providers are supported for SSO?
Scoold Pro supports SAML 2.0 SSO with any compliant identity provider, including Okta, Azure Active Directory, Auth0, OneLogin, Ping Identity, and Google Workspace. LDAP and Active Directory integration is also available for on-premises environments.
How does licensing work for Scoold Pro?
Scoold Pro uses a one-time perpetual license model. You pay once and own the license forever with no per-seat or subscription fees. The license covers a single production instance with unlimited users. Updates, support and source code access (if applicable) are free for 12 months after purchase.
Is there a trial or demo available?
Yes! You can try the live demo - no account required. Scoold is free to download and run locally, so you can evaluate the full platform before purchasing Pro.
What technology does Scoold run on?
Scoold is a Java application built on top of Spring Boot. Backend operations are handled by Para - our open-source backend platform. It requires Java 21+ and works with all popular databases. Docker images are provided for easy setup.
Can I customize the look and feel?
Yes. The styling is fully customizable. Scoold also supports custom branding: custom logo, brand colors, custom domain, and the ability to embed Scoold within your existing intranet or portal.
What kind of support is included?
Basic support is included: email, Gitter chat and access to GitHub issues. Scoold Pro includes email support with a 1-business-day response time. Priority support is also available at extra cost.
Does Scoold have a hosted cloud version?
Yes! Scoold Cloud is our fully managed hosted solution. We handle deployment, updates, backups, and security patches. Visit cloud.scoold.com to learn more about plans and pricing.
Can I migrate from Stack Overflow Business?
Scoold supports importing data from Stack Overflow and that makes migration straightforward. We also offer additional migration assistance for Pro customers. Contact us to discuss your specific migration needs.
Still have questions?
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