Scoold Cloud Terms of Service

These Terms of Service (“Agreement”) govern your access to and use of this website, Scoold Cloud website, services, and related applications, including Scoold Pro (collectively, the “Service”), operated by Erudika Ltd., 4 Lelinska Chuka Street, 1618 Sofia, Bulgaria (“Erudika”, “we”, “us”).

By accessing or using the Service, you agree to be bound by this Agreement. If you do not agree, you may not use the Service.

If you are acting on behalf of an entity, you represent that you have authority to bind that entity.

1. Eligibility

You must be at least 18 years old to use the Service.

2. Account Registration and Security

You must register an account to use the Service. You are responsible for:

maintaining the confidentiality of your credentials;
all activities under your account;
promptly notifying us of any unauthorized access.

3. Acceptable Use

You agree not to use the Service to:

violate any applicable law or regulation;
infringe intellectual property or privacy rights;
distribute malware or harmful code;
attempt unauthorized access or interfere with the Service;
transmit unlawful, abusive, or misleading content.

We reserve the right to suspend or terminate accounts that violate this section.

4. Customer Content

You retain all rights to content you submit to the Service (“Content”).

You grant Erudika a limited, worldwide, non-exclusive, royalty-free license to process, store, and display Content solely as necessary to provide the Service.

You are responsible for your Content and warrant that it complies with applicable laws and third-party rights.

5. Data Protection

To the extent Erudika processes Personal Data on your behalf, Erudika acts as a data processor and you act as a data controller under applicable data protection laws, including Regulation (EU) 2016/679 (GDPR).

The Data Processing Agreement (“DPA”) forms an integral part of this Agreement. In case of conflict, the DPA prevails with respect to Personal Data processing.

6. AI Features

Any AI functionality provided as part of the Service is governed by the applicable provisions in our Privacy Policy and DPA.

Erudika does not use Customer Data to train artificial intelligence or machine learning models.

7. Subprocessors

Erudika may use subprocessors to provide the Service. A current list is available upon request or via the DPA.

8. Fees and Payment

Payment is required for all Service plans after the end of the 5-day trial period. If you go over the limits of any of the subscription plans, payment will be required for upgrading to the plan that matches your usage of the Service. The Website shall not discontinue the Service abruptly in that case, or any other case where plan upgrades are required. Instead we will contact you by email and ask you to provide a valid credit card, name and address, required for payment. This email will mark the beginning of a 7 day period, in the end of which we will deactivate your account until payment details are provided.

If your account has not been upgraded by the end of the trial period, all your deployed servers and allocated resources will be terminated and any persisted data will be deleted. The same applies if we have not received any payment for your subscription within 7 days after it is due.

Erudika will charge your credit card on a monthly or annual basis in arrears for the Service purchased and/or subscribed to. Charges are based on your elected subscription together with our measurements of your use of the Service, unless otherwise agreed to in writing. Prices depicted on the Website are final and are exclusive of VAT. You are responsible for paying all taxes and government charges, if any, in your own jurisdiction. Your subscription will renew automatically, unless Erudika terminates it or you terminate your subscription as described in Section 8. You must terminate your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card.

Any outstanding balance becomes immediately due and payable upon termination of any the Service for any reason.

Unpaid amounts are subject to interest charge at the rate of 1.5% per month, or the highest rate permitted by law, whichever is less. You are responsible for paying all reasonable expenses and attorneys’ fees that Erudika incurs collecting late amounts. Erudika reserves the right to discontinue the provision of any of the Service to you in the event of late payments.

To the fullest extent permitted by law, you waive all objections relating to charges unless submitted by email within 10 days after you have been informed about the charges.

Your payment information is not stored on our Website’s servers - we rely on third party payment processing services to do that. Erudika may also provide information in connection with valid legal processes, including exercising its legal rights or defending itself against claims. Erudika shall not be liable for any use or disclosure of such information by such third parties.

Erudika reserves the right to change its fees and payment policies for the Service and will notify you at least 14 days before such changes become effective. Changes to the fees or payment policies will be posted on the Website.

9. Suspension and Termination

You may terminate your account at any time.

Erudika may suspend or terminate the Service:

for material breach;
for non-payment;
where required by law;
upon 30 days’ notice for service discontinuation.

Upon termination:

access to the Service will cease;
data may be deleted after a minimum of 14 days;
you may request data export within that period.

10. Service Level Agreement (SLA)

10.1 Availability Commitment

Erudika will use commercially reasonable efforts to make the Service available with a monthly uptime of 99.5% (“Availability”).

Availability is calculated as:

(Total Minutes in Month - Downtime) / Total Minutes in Month × 100

10.2 Downtime Definition

“Downtime” means the total accumulated minutes during which the Service is unavailable, excluding Excluded Downtime.

10.3 Excluded Downtime

Downtime does not include:

scheduled maintenance notified at least 24 hours in advance;
emergency maintenance;
issues caused by factors outside Erudika’s reasonable control (force majeure);
failures of customer systems, networks, or third-party services not under Erudika’s control;
suspension due to Customer’s breach of this Agreement.

10.4 Service Credits

If Availability falls below 99.5% in a given month, the Customer may request a service credit as follows:

99.0% - 99.49%: 5% of monthly fee
95.0% - 98.99%: 10% of monthly fee
Below 95.0%: 20% of monthly fee

Service credits:

apply only to future invoices;
are the Customer’s sole and exclusive remedy for SLA breaches;
must be requested within 30 days of the incident.

10.5 Maintenance

We may perform scheduled maintenance from time to time. Where feasible, we will provide prior notice and aim to minimize disruption.

10.6 Status Page and Incident Communication

Erudika maintains a public or customer-accessible status page providing information about the current and historical operational status of the Service.

In the event of a service incident, Erudika will:

promptly investigate and take reasonable steps to mitigate the issue;
provide updates via the status page or other communication channels;
communicate material incidents without undue delay;
provide a post-incident summary (“postmortem”) for major incidents, where appropriate.

Customers may subscribe to status notifications where such functionality is available.

10.7 No Warranty

The SLA represents a service target and not a guarantee. Except for service credits explicitly described above, no additional remedies apply.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law.

12. Limitation of Liability

To the maximum extent permitted by law, Erudika’s total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

Erudika shall not be liable for indirect, incidental, or consequential damages.

Nothing in this Agreement excludes liability where it cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Erudika against claims arising from:

your use of the Service;
your Content;
your violation of this Agreement.

14. Intellectual Property

All rights in the Service remain with Erudika or its licensors. No rights are granted except as expressly stated.

14.1 Logos & Trademarks

This Agreement does not transfer from Erudika to you any Erudika or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with Erudika. Erudika, Para Cloud, Scoold Cloud, the Scoold Cloud logo, and all other trademarks, Service marks, graphics and logos used in connection with Scoold Cloud, or the Website are trademarks or registered trademarks of Erudika or Erudika’s licensors. Other trademarks, Service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any Erudika or third-party trademarks.

14.2 Copyright Infringement and DSA/DMCA Policy

As Erudika asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by Scoold Cloud violates your copyright, you are encouraged to notify Erudika immediately. Erudika will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Erudika will terminate a visitor’s access to and use of the Website if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Erudika or others.

15. Changes to the Service or Terms

We may modify this Agreement from time to time. Material changes will be notified at least 14 days in advance.

Continued use of the Service constitutes acceptance of the updated terms.

16. Backup and Data Responsibility

You are responsible for maintaining backups of your Content unless otherwise agreed in writing.

17. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Bulgaria.

All disputes shall be subject to the exclusive jurisdiction of the courts of Sofia, Bulgaria.

18. Miscellaneous

This Agreement constitutes the entire agreement between the parties.
If any provision is invalid, the remainder remains in effect.
Failure to enforce a provision is not a waiver.
You may not assign this Agreement without consent; Erudika may assign freely.

11. Support Service Level Agreement (Support SLA)

11.1 Scope

This Support SLA defines response and resolution targets for incidents reported by Customers via designated support channels (e.g., email or support portal).

11.2 Incident Severity Levels

Incidents are classified as follows:

SEV1 (Critical): Service is unavailable or severely degraded; no workaround available; major business impact.
SEV2 (High): Significant functionality impaired; workaround may exist; moderate business impact.
SEV3 (Medium): Non-critical issue; limited impact; workaround available.
SEV4 (Low): General questions, minor issues, or feature requests.

Erudika reserves the right to reasonably reclassify incidents based on actual impact.

11.3 Response and Resolution Targets

Severity	Initial Response Time	Target Resolution Time
SEV1	4 hours	24 hours
SEV2	8 hours	2 business days
SEV3	1 business day	5 business days
SEV4	2 business days	Best effort

Response Time means the time to acknowledge and begin investigation.
Resolution Time means the time to restore normal service or provide a reasonable workaround.

11.4 Support Hours

Standard support is provided during business hours (Monday-Friday, 09:00-17:00 EET), excluding public holidays in Bulgaria.

For SEV1 incidents, reasonable efforts will be made to respond outside business hours.

11.5 Customer Responsibilities

To receive support under this SLA, the Customer must:

provide sufficient detail to reproduce the issue;
cooperate in troubleshooting;
designate a contact for communications.

11.6 Exclusions

This Support SLA does not apply to issues caused by:

Customer misuse or misconfiguration;
third-party services outside Erudika’s control;
force majeure events.

11.7 Remedies

Support targets are goals, not guarantees. Failure to meet targets does not entitle the Customer to service credits unless explicitly agreed in writing.

For questions, contact: support@erudika.com