Scoold as a Support Center
Reduce ticket volume by turning repeat support questions into a self-service portal.
The best support ticket is the one that never gets opened. Scoold's public-facing Q&A lets customers find answers themselves while your team builds a growing library of solutions.
Key capabilities
Searchable Answers
Customers search before they submit a question. Support teams claim up to 40% reduction of tier-1 tickets.
Expert Escalation
Unanswered questions can be escalated to the right subject-matter expert.
Customer-facing or Internal
Public Q&A for customers, private space for internal team escalations, or both, using the 'Spaces' feature.
Weekly Digests & Insights
Get a weekly digest of the most recent posts. See which questions get asked most and identify gaps in your product documentation.
Common use cases
Ready to build your team's Knowledge Base?Community Forum?Developer Hub?Support Center?Q&A Platform?Issue Tracker?
Join hundreds of organizations using Scoold Pro to capture and share knowledge effectively. Choose between a self-hosted license or a cloud subscription.